Speaker: ICX

#CSWeek is celebrated internationally every first full week of October. 

The 2020 theme is " Championing Customer Convenience"

A global, novel virus, covid-19 has kept us contained in our homes & reoriented our relationships with ourselves, each other, and with our customers.

As we kick off this CX week, one that has been shaped by this experience we have all been & are all going through – the question is, how do we Champion Customer Convenience?

As a ICX Consultant, I was invited to be the keynote speaker for the Customer Service Week kick off event at CIC Insurance.

In my presentation, I shared 3 tips to remain connected with customers & ensure customer convenience